Predictive Dialing Questions & Answers

AMCAT Award Winning Predictive Dialer System

Q: What is Predictive dialing?
A: Predictive dialing is a system that automatically dials the telephone for your telemarketers connecting only live voice contacts to them every 7 - 9 seconds. The way our system does this is by 'listening' and filtering out the answering machines, busy signals, operator intercepts, and other types of non-functional calls. This process therefore, increases your telemarketing production by doubling the amount of contacts your telemarketers can make every day.

Q: Do you have a system that will work with what I already have? I don't want to buy a lot of hardware that'll be obsolete in a year.
A: The Amcat Contact Center Solution is built with an open-ended architecture that works on a standard Windows® platform so there's no need to buy expensive proprietary hardware. If you have an existing Windows network, you can use our system without additional computer equipment. The system utilizes industry standard Intel® hardware; there is no need for an expensive phone system. Our Amcat predictive dialer solution is compatible with your CTI server. Our system costs thousands less . . . you only pay for what you need!

Q: Can I buy just what I need? I don't want a lot of bells and whistles.
A: Yes. The Amcat modular system design means you only buy the features your call center needs today. As your business grows, you can choose to add more capability and features. Our system reaches optimum efficiency at a minimum of four stations and above.

Q: Can I upgrade the system without having to scrap what I've already purchased?
A: If you only need a few stations now, but anticipate expanding later, the Amcat Solution can grow with you. Adding stations and features is as easy as installing software or changing a card. On most systems, this can be done in less than a day. Upgrades are simple and painless, without any disruption to your daily activities. You don't have to schedule expensive downtime or book weeks in advance.

Q: Aren't automated systems like yours expensive?
A: The cost/benefit of automating repetitious dialing tasks can be measured by productivity improvements and a reduction in overhead expense. Amcat's Predictive Dialer solutions let outbound agents make twice as many calls in half the time! Hold time and call duration for inbound agents are decreased. Agents can have access to the information they need right at their workstation. Now, your inbound agents can complete transactions in one call instead of several. Staff burnout and agent turnover is decreased. Morale is improved!

Q: Is the Amcat system non-proprietary?
A: Yes. The Amcat system is built with industry standard software and hardware, which will never leave you stranded as your business grows. There are no proprietary or hard to find components. This preserves your investment and makes servicing the repair easy, efficient, and readily available through off the shelf productions.

Q: How difficult is your system to operate?
A: We designed the Amcat system with telemarketers and their managers in mind. We employ Windows NT with a database written in Access. The system is so user friendly that under normal conditions the work agents are operating the system within a half days training, meaning less down time for your marketing operations.

Q: What about support after the sale? I need someone to train my staff.
A: Amcat provides onsite installation and training. We provide toll free technical support 24 hours a day, 7 days a week. Additionally, you can purchase an extended service contract after your warranty expires.

Q: Do you have the Call-back option?
A: With the Amcat Predictive Dialer, call-backs are quick and easy with three different assignments options available. Call-back's can be assigned to return to a specific station, to a specific agent, or be assigned as a pooled call-back in which case it would be generally directed to the next available agent.

Q: How can I find out the price of an Amcat Contact Center Solution?
A: Prices vary according to specific configuration needs. This may be the number of agents, the type of campaign or based on other factors. As compared to other systems on the market, the Amcat Call Center Solution prices are very competitive. We provide the most features for the best price. For a tailor-made proposal on an Amcat Predictive Dialing system, CALL Today at 1-800-364-5518 in North America and +44 (0) 800 169 2028 in the UK.

Visit www.amcat.com to learn more about Amcat's Predictive Dialer and full range of call center products and services.